We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus
Yesterday, I was on a conference call, the specifics of which are not important for this post.
Suffice it to say this:
I went into this call having a clear idea of the point I wanted to make and the outcome I thought would be best for all involved.
There was only one problem, a big one: I was wrong. Continue Reading